FAQ
General | Payment | Account | Connection
- What is Voipian?
- How do i make a call?
- Does Voipian work with Mac and Linux?
- Is the Voipian software really safe?
- Why can't I use my creditcard to top up my account?
- I want to top up my account. What are the amounts I can top up?
- How long is my credit valid? Will it expire?
- How much does it cost to make calls?
- Can I call destinations that are not included in your country list?
- Do you offer Voipian in my language?
- Can I sign up as a company?
- What is the “Fair Use Policy”?
What is Voipian?
^ topVoipian is a voice over IP (VoIP) based telephony service. You can use the free Voipian software to turn your computer into an internet phone and make cheap or even free calls to anyone around the word. Calls within the Voipian network are always free of charge! Click here to download the free Voipian software and start calling now!
How do i make a call?
^ topPlease follow our instructions for making calls with Voipian here.
Does Voipian work with Mac and Linux?
^ topOur free Voipian software is NOT yet available for Mac and Linux operating systems.
Is the Voipian software really safe?
^ topYes, the free Voipian software is 100% free of spyware, adware, trojans and viruses.
Why can't I use my creditcard to top up my account?
^ topTo protect you, and also us, against misuse we currently accept credit cards only from the following countries:
Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Vatican City
When you are using a credit card from one of the above mentioned countries and anyhow encounter problems with topping up your account please contact our support.
I want to top up my account. What are the amounts I can top up?
^ topCurrently you can top up 10 € when paying via credit card and PayPal.
How long is my credit valid? Will it expire?
^ topIf you buy credit for Voipian, there is no expiration date. You can use your credit whenever you like.
How much does it cost to make calls?
^ topCalling your friends within the Voipian network are always completely FREE! Calls made to all other destinations can be made at very cheap rates listed here. All rates are calculated in Eurocent and rounded up to the next minute. Remember: Voipian requires no setup fees, no monthly fees and charges no connection fees!
Can I call destinations that are not included in your country list?
^ topYou can only call destinations that are listed on our rate list. If the country you wish to call is not included on our list, then unfortunately we don’t offer it at the moment. Please contact our customer service, if you would like to suggest a country.
Do you offer Voipian in my language?
^ topWe constantly work on offering our service in additional languages. Our free Voipian software is currently available in 9 major languages (including English, German, French, Italian and Spanish). Please check back frequently to see if we added new languages or contact our customer service to suggest a new language.
Can I sign up as a company?
^ topYes, you can sign up as a company. Please note, that the same Terms and rules apply for business and private customers.
What is the “Fair Use Policy”?
^ topFor all 1 cent calls, a “Fair Use Policy” ensures that we can provide the best experience for all of our customers. Fair use means that excessive, abusive and/or fraudulent use of our services is prohibited and we reserve the right to limit our 1 cent/call offer if such usage is suspected.
