FAQ Payment

General | Payment | Account | Connection

I think I have been charged incorrectly

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When you feel you have been charged incorrectly, please make sure you have dialled a landline number included in our list of 1 cent/call destinations. Most mobile phone numbers are not included in our 1 cent/call destinations (unless stated otherwise). Furthermore, all calls are rounded up to the next minute and all rates are displayed without VAT (net). If you still think you are overcharged, please contact our customer service.

What payment methods are available?

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We currently offer payment through all major credit cards (Visa, Mastercard, American Express), Paypal and several local payment options. We are constantly adding new and local payment options, please check back often to see if we offer additional payment methods.

When do I receive my credits after topping up my account?

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Usually this only takes a couple of minutes while our system adds the credits to your account. Please contact customer service, if you did not receive your credits after five minutes.

How long is my credit valid? Will it expire?

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If you buy credit for Voipian, there is no expiration date. You can use your credit whenever you like.

Do I have to pay any additional charges?

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No, all rates displayed are final and there are no additional charges. Voipian does not charge you any monthly fees, setup fees or connection fees.

How much does it cost to make calls?

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Calling your friends within the Voipian network are always completely FREE! Calls made to all other destinations can be made at very cheap rates listed here. All rates are calculated in Eurocent and rounded up to the next minute.
Remember: Voipian requires no setup fees, no monthly fees and charges no connection fees!

When am I charged for a call?

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You will only be charged per minute for a call outside of our 1 cent/call destination offer. Call charges only apply for successful calls (when the other party answers your call). If there is no answer to your call, you will not be charged.

Will I receive an invoice?

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You can check your recents topups if you sign in to our website. You can also print and download invoices from our website if you purchased credits for your account.